Elevating Guest Experience at a Luxury Hotel

  • Grand Royale Hotel

    Elevating Guest Experience at a Luxury Hotel

    • Date Completed
      20/04/2024
    • Project installation
      London, UK
    • Challenges
      Manual billing procedures, lack of guest data integration, and inefficient room service ordering
    • Solutions Provided
      Installed a smart EPOS system with guest profile integration, mobile concierge services, and automated billing features
    • Result
      Increased guest satisfaction scores by 30%, reduced billing disputes by 70%, and optimized staff productivity by 25%